Service Request Ticket - # 68595

Service Request Information

CONTACT Name Rush, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2018 11:56 AM
Department Student Success & Advising Office Phone 88576
Location Email rushk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130726[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35B3M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:11

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Aug 02, 2018 02:56 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 02, 2018 02:56 PM 
Her account is locked, so i told to get in touch
with Dona.
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Emma Feldman Aug 02, 2018 11:56 AM 
She just got access to banner today and can't get
in. A little box pops up that says to run but she
clicks it and nothing happens, can't get past it.
She has lunch 12-1 and meeting at 3:30
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