Service Request Ticket - # 68601

Service Request Ticket - # 68601

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Aug 02, 2018 01:19 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121256 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18JNHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:46:A3

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Aug 03, 2018 01:24 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Aug 03, 2018 01:24 PM	It's all good	Add Attachment
Megan Thibeault	Aug 03, 2018 07:56 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Aug 02, 2018 04:37 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Aug 02, 2018 04:37 PM	Heather will give you access to the office.	Add Attachment
Shina Oladiti	Aug 02, 2018 04:33 PM	Hi Shina, I am retired now and have no key to my office. Heather Gonzales can let you in. Thank you, M. Rahim Kazerouni, PhD	Add Attachment
Shina Oladiti	Aug 02, 2018 03:11 PM	Sent email for availability.	Add Attachment
Emma Feldman	Aug 02, 2018 01:19 PM	Sophos Central Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20121256 Path: C:\Chemistry\Atom_First\chemtours\chapter_02\ch02_02_cathode_ray\cathode-ray-tube.exe What was detected: Generic ML PUA User associated with device: MASH\kazeror How severe it is: Medium What Sophos has done so far: We attempted to clean up a PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually. Help sources: Sophos Central specific articles: http://sophos.com/support/knowledgebase/b/9000.aspx. Sophos Central Frequently Asked Questions (FAQ) - http://www.sophos.com/support/knowledgebase/119598.aspx. Sign in to https://central.sophos.com/ for more information Sophos Central Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20121256 Path: C:\Chemistry\Atom_First\chemtours\chapter_01\ch01_04_dimension\dimensional-analysis.exe What was detected: Generic ML PUA User associated with device: MASH\kazeror How severe it is: Medium What Sophos has done so far: We attempted to clean up a PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually. Help sources: Sophos Central specific articles: http://sophos.com/support/knowledgebase/b/9000.aspx. Sophos Central Frequently Asked Questions (FAQ) - http://www.sophos.com/support/knowledgebase/119598.aspx. Sign in to https://central.sophos.com/ for more information	Add Attachment