Service Request Ticket - # 68602

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2018 01:21 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130555[Edit Inv] (opens in a new window) Bldg/Room RWEC 118
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334FDV30 Location Mickey Pardew, Primary Station

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MS Office 2011 Std for MAC from P0092993; Filemaker Pro v13 from P0097147

Wired NIC 68:5B:35:B2:87:19


Wireless NIC 60:03:08:EB:D3:C0


Bluetooth NIC 60:03:08:EB:D3:C1


TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Aug 06, 2018 02:56 PM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 06, 2018 02:56 PM
He came in on Friday and someone helped him with
the sophos.
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Shina Oladiti Aug 03, 2018 11:53 AM
****This is an email****
Thanks. I see it there and if it is not something
I can trash then I will try to come by later
today. If I have to wait until Monday could this
be a problem?  I have a lot of grading to do this
weekend and don't want to risk it.

~ E. Michelle (Mickey) Pardew, Ph.D.
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Megan Thibeault Aug 03, 2018 08:52 AM
Task reassigned to Shina Oladiti.
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Megan Thibeault Aug 03, 2018 08:52 AM
We need to remove a file off this, yes she does have the 
new sophos. 
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Shina Oladiti Aug 03, 2018 08:02 AM
****This is an email****
Hi Shina,
I came in this week and the UCE Tech/SRD uploaded
the latest version on Sophos.  I believe I am good
to go. Right?


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Shina Oladiti Aug 02, 2018 03:10 PM
Sent email for availability.
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Shina Oladiti Aug 02, 2018 03:02 PM
****This is an outgoing email****
Hi Brittany,

I need some additional information regarding
service request #68602

Description: [MEDIUM] Alert for Sophos Central
manually clean up

I am checking to know if you would be available
for use to come in to manually clean up your
computer from getting infected.

~ Shina
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Public
Emma Feldman Aug 02, 2018 01:21 PM
Sophos Central

Sophos Central Event Details for Western Oregon
University

What happened: We could not clean up a potentially
unwanted application (PUA).

Where it happened: W20130555

Path: /Users/pardewm/Library/Application
Support/Debrikon/Debrikon.app/Contents/MacOS/AppMDE

What was detected: Genieo

User associated with device: W20130555\pardewm

How severe it is: Medium

What Sophos has done so far: We attempted to clean up.

What you need to do: In the Sophos Central Admin
console, go to the Alerts page and find the PUA
alert. Click on the PUA name to see details and
cleanup advice on the Sophos website. Then go to
the affected computer and clean up the PUA manually.

Help sources:

Sophos Central specific articles:
http://sophos.com/support/knowledgebase/b/9000.aspx.

Sophos Central Frequently Asked Questions (FAQ) -
http://www.sophos.com/support/knowledgebase/119598.aspx.

Sign in to https://central.sophos.com/ for more
information
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