Service Request Ticket

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Service Request Information

CONTACT	Name	Harrington, Julia	Date	Aug 03, 2018 09:55 AM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	harringtonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170933 (opens in a new window)	Bldg/Room	SH 203
	Service Tag		Description	Apple iMac 21..5in Retina 4K 3.4GHz Quad i5 #Z0TL
	Serial No.	C02WT0LNJ1GC	Location	Smith Hall Studio Lab
	CPU	Intel Core i5(3.4GHz quad-core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;
	Wired NIC	14:20:5E:06:3E:8C
	Wireless NIC	78:7B:8A:DB:F3:BE
	Bluetooth NIC	14:20:5E:06:3E:8D

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Sep 24, 2018 04:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Sep 24, 2018 04:46 PM	Jacks opened. Everything is good.	Add Attachment
Yumin Chen	Sep 24, 2018 03:02 PM	Still need to wait the network jack to be open. Julia from Smith already send the request email.	Add Attachment
Yumin Chen	Sep 24, 2018 03:01 PM	Finished some connection setting with mixing board.	Add Attachment
Megan Thibeault	Sep 24, 2018 02:10 PM	Task reassigned to Yumin Chen.	Add Attachment
Tricia Flaherty	Sep 24, 2018 01:53 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Sep 24, 2018 01:53 PM	delivered to SH121 Mixer board 9-24-2018 by Peter and locked to desk, Julie Harrington was given labeled key	Add Attachment
Megan Thibeault	Sep 17, 2018 07:26 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Sep 13, 2018 08:16 AM	Task reassigned to Erika Enriquez.	Add Attachment
Megan Thibeault	Sep 13, 2018 08:10 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Tricia Flaherty	Sep 12, 2018 01:59 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Sep 12, 2018 01:59 PM	Please give this station a a base image for student lab use and then return to Tricia as there will be a large amount of music software to have loaded on it that has yet to be assigned. Make sure Tricia has admin rights to load additional software I am communicating with Dirk Freymuth on the Final list of software and will be loading this station. The station is by the window in the Inventory area ITC008.	Add Attachment
Jacob McMurrin	Aug 03, 2018 10:06 AM	Task reassigned to Tricia Flaherty.	Add Attachment