Service Request Ticket - # 68610

Service Request Information

CONTACT Name Eyster, Gabriela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2018 10:17 AM
Department Facilities Services Phone 89388
Location Email eysterg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161101[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag J8JL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. J8JL2H2 Location SLGFA

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; AUTODESK Architecture Engineering Construction Collection Multi-user ELD Annual Subscription 04/19/2018-04/18/2019 network license 1 seat; TRANE Trace 700 VISA2018007975; Microsoft Project Standard 2016 UCS201800TBA OCT2018 SR#69899 ; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;

Wired NIC D4:81:D7:D8:3B:BE


Wireless NIC 00:28:F8:FE:0A:BF

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Aug 06, 2018 09:22 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 06, 2018 09:22 AM 
Done!
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Shina Oladiti Aug 03, 2018 11:59 AM 
Could not get the AutoCAD to work after
installation due to license issue. Checked with
Dave and he suggested that there is a need for
another license since the MEP version is embedded
in the AutoCAD itself.
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Shina Oladiti Aug 03, 2018 11:51 AM 
It looks like the whole AutoCAD are all in one.
Can not specifically download and install AutoCAD
MEP as the option is not available.
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Tricia Flaherty Aug 03, 2018 10:27 AM 
T:\Autodesk\FACILITES-PLANNINGNETWORK LICENSE 
8-3-2018 2nd user added Gabriela Eyster has rights to 
download applications needed as a user but we need to 
do network license manager setup
	Applications not downloaded to T Drive as that can 
be done by end user
SEE DAVE'S INSTRUCTIONS THAT ARE AT 
T:\Autodesk\licenseinfo for FacilitiesAutoCAD
for these user installs
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Tricia Flaherty Aug 03, 2018 10:17 AM 
Dave McEvilly has special instructions for connecting to 
license server when it is installed.  Gabriela is new user in 
the multi user license with 1 seat(shares with Donna 
Litchfield)
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