Service Request Ticket - # 68617

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2018 03:24 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180013[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag 9M85QQ2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 9M85QQ2 Location Info Desk-For General use in WUC Conference Rooms

CPU Unknown


OS Unknown Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:B9:7A:03:7C:DA


Wireless NIC 3C:6A:A7:76:38:6F

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 05, 2018 02:14 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 05, 2018 02:14 PM 
done
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Tricia Flaherty Sep 05, 2018 11:07 AM 
Status changed from (4) On Hold to (1) Pending
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Tricia Flaherty Sep 05, 2018 11:07 AM 
gave case to Peter for delivery
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Peter Puettmann Aug 29, 2018 11:11 AM 
Status changed from (7) Waiting for Contact to (4) On Hold
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Peter Puettmann Aug 29, 2018 11:09 AM 
delivered Laptop. Waiting on case to come in so it
can be delivered
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Robbie Downin Aug 29, 2018 10:21 AM 
Task reassigned to Peter Puettmann.
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Robbie Downin Aug 29, 2018 10:21 AM 
She called back, ready to receive today, didn't 
specify a time but seems available all/most of 
today.
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Peter Puettmann Aug 29, 2018 09:18 AM 
left voicemail with Jessica Roberts
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Peter Puettmann Aug 29, 2018 09:14 AM 
gone till november 20th
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Erika Enriquez Aug 27, 2018 08:04 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Erika Enriquez Aug 24, 2018 11:33 AM 
****This is an outgoing email****
Hi Chelsee,

I need some additional information regarding
service request #68617

Description: NEW EQUIP SETUP: Deliver Dell
Latitude 5490, i5-8250U, to Werner Univ Center
Info Desk ORDER#10599

we were wondering when would be a good time to
deliver this to you?

Thank you,
Erika
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Public
Erika Enriquez Aug 23, 2018 09:47 AM 
imaging..
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Tricia Flaherty Aug 22, 2018 09:31 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Aug 21, 2018 03:57 PM 
case not due to ship til 8-29-2018 please inform Chelsea 
we will deliver case once it arrives but continue with 
setup and delivery.  The New Equip form is with the 
laptop W#20180013[Edit Inv] and power adapter on the Inventory 
counter shelf in ITC008
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Tricia Flaherty Aug 08, 2018 12:25 PM 
waiting on case
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Jacob McMurrin Aug 03, 2018 03:24 PM 
NEW EQUPI SETUP: A dell laptop needs to be setup and 
delivered to Chelsee Blatner in WUC conference Rooms. 
The laptop is on the shelf in ITC008
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