Service Request Ticket - # 68618

Service Request Information

CONTACT Name Dutton, Bryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2018 03:40 PM
Department Natural Science/ Biology Phone 88452
Location Email duttonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160994[Edit Inv] (opens in a new window) Bldg/Room NS 021C
Service Tag 15BXKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 15BXKH2 Location Dutton Research Computer Comp#2

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER: from W#20130738 Camtasia Studio V.8/Snagit v.12 academic bundle from VISA2014004146 SR#68618;

Wired NIC 50:9A:4C:46:0A:EB

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Aug 29, 2018 12:45 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 29, 2018 12:35 PM 
I installed it on W20160994 as requested by Bryan.
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Shina Oladiti Aug 29, 2018 12:05 PM 
Task reassigned to Shina Oladiti.
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Tricia Flaherty Aug 29, 2018 11:44 AM 
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Aug 24, 2018 11:41 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Aug 24, 2018 11:40 AM 
I missed a Software Transfer on this computer setup 
Let me know if he wants this on W#20160995[Edit Inv] instead.  
Her is the install details:
Camtasia Studio V.8/Snagit v.12 academic bundle 
from VISA2014004146  Installer and serial info 
atT:\camtasia\Studiov8-Snagitv12BundleWIN
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Gino Salazar Aug 24, 2018 08:43 AM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Aug 24, 2018 08:43 AM 
He's all fixed!
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Megan Thibeault Aug 24, 2018 07:33 AM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Aug 24, 2018 07:33 AM 
Admin rights should happen during setup..
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Brighton Bohnenkamp Aug 23, 2018 12:16 PM 
Status changed from (5) Completed to (2) Scheduled
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Brighton Bohnenkamp Aug 23, 2018 12:16 PM 
Status changed from (5) Completed to (2) Scheduled
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Brighton Bohnenkamp Aug 23, 2018 12:16 PM 
located in old ed 123.

Both machines
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Gino Salazar Aug 23, 2018 09:35 AM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Aug 23, 2018 09:35 AM 
He's set up and ready to go
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Megan Thibeault Aug 23, 2018 07:36 AM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti Aug 21, 2018 08:03 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Aug 16, 2018 08:08 AM 
****This is an email****
Hi Shina,

Thanks for your message.  If possible, I'd like to
schedule delivery of both machines for the morning
of Thursday, August 23rd.

Please let me know if that's possible.

Thank you --- Bryan
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Shina Oladiti Aug 15, 2018 08:17 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Aug 15, 2018 08:15 AM 
**********************
Update in AD
**********************
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Shina Oladiti Aug 15, 2018 08:14 AM 
Prepped and ready for delivery. The machines are
back on the inventory counter.
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Shina Oladiti Aug 07, 2018 02:19 PM 
Imaging.......
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Tricia Flaherty Aug 06, 2018 12:34 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Aug 06, 2018 12:34 PM 
PLEASE SCHEDULE THIS WITH DUTTON FOR WEEK OF 
AUGUST 20 as he wants to be present for setup and 
Delivery and specified that week.
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Tricia Flaherty Aug 03, 2018 04:41 PM 
CORRECTED****new cpu W#20160994[Edit Inv] and new monitor 
W#20161048[Edit Inv] to 
replace W#20130738[Edit Inv] for Dutton Research Station #2****
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Tricia Flaherty Aug 03, 2018 04:35 PM 
new cpu W#20160994[Edit Inv] and new monitor W#20161049[Edit Inv] to 
replace W#20130741[Edit Inv]
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Jacob McMurrin Aug 03, 2018 03:40 PM 
Dell OptiPlex desktop W#20171046[Edit Inv] replacing W#20130529[Edit Inv] 
Bryan, Dutton  to Education 123.
NOTES for TECH: He wants setup to happen with him in 
Office and is wanting that to be the Week of August 20th,  
Please schedule that with him via email.
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