Service Request Ticket

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Service Request Information

CONTACT	Name	Burcham, Pauline (Tie)	Date	Aug 03, 2018 04:06 PM
	Department	Deaf Studies and Professional Studies	Phone
	Location		Email	burchamt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170687 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80JWJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2018007980(waiting to hear if user or computer assignment);
	Wired NIC	78:7B:8A:C2:F9:C6
	Wireless NIC	A8:BE:27:D4:2F:B4
	Bluetooth NIC	A8:BE:27:D4:2F:B5

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Oct 01, 2018 02:05 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Reggie Johnson	Sep 28, 2018 04:48 PM	Pauline requested to have macOS Mojave installed on her computer	Add Attachment
Reggie Johnson	Sep 28, 2018 03:40 PM	Final cut pro has been uninstalled from 20170687. Ready for jamf	Add Attachment
Erika Enriquez	Sep 28, 2018 02:43 PM	Task reassigned to Reggie Johnson.	Add Attachment
Erika Enriquez	Sep 28, 2018 02:43 PM	Update operating system as well	Add Attachment
Erika Enriquez	Sep 28, 2018 09:50 AM	**This is an outgoing email Hi Pauline (Tie), We were just following up with you regarding a service request that we have for you. (#68621) Description: 9/12**Apple iMac 21.5-inch desktop W#20170687 replacing W#20131018 to RWEC 152 for Tie Burcham, DSPS We are needing to uninstall and reinstall Final cut pro on your machine due to a licensing issue. Please let us know when you are available! Thanks, Erika Enriquez	Add Attachment Public
John Rushing	Sep 28, 2018 09:25 AM	Task reassigned to Erika Enriquez.	Add Attachment
John Rushing	Sep 28, 2018 09:25 AM	Motion5, Compressor 4, Logic Pro X and MainStage 3 have been pushed via JAMF. Final Cut needs uninstalled since it was installed via the Appstore. Once it is uninstalled we can push via JAMF.	Add Attachment
Tricia Flaherty	Sep 18, 2018 05:04 PM	Task reassigned to John Rushing.	Add Attachment
Tricia Flaherty	Sep 18, 2018 05:03 PM	This needs Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution to computer W#20170687 and not app store	Add Attachment
Tricia Flaherty	Sep 17, 2018 02:46 PM	I need to get an answer from Kathy Heide on the distribution of the Apple Pro Apps bundle to computer or user assignment via JAMF	Add Attachment
Tricia Flaherty	Sep 17, 2018 02:45 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Sep 17, 2018 02:45 PM	Status changed from (5) Completed to (7) Waiting for Contact	Add Attachment
Erika Enriquez	Sep 12, 2018 04:42 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Erika Enriquez	Sep 12, 2018 04:42 PM	delivered	Add Attachment
Tricia Flaherty	Sep 12, 2018 01:46 PM	licenses for JAMF distribution of Apple Pro Ed bundle apps are available in JAMF [Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3] but I am still waiting to hear back from Kathy Heide if these should be assigned to user or computer for Tie Brucham in DSPS. I will update SR when I have a response.	Add Attachment
Megan Thibeault	Sep 12, 2018 10:46 AM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Sep 12, 2018 10:36 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Sep 12, 2018 10:36 AM	**This is an email** I will be in the office tomorrow after 8 am. Let me know what time you're thinking of stopping by.	Add Attachment
Erika Enriquez	Sep 12, 2018 10:36 AM	sent email about zoom conferencing.. Waiting on response.. Available today	Add Attachment
Erika Enriquez	Sep 11, 2018 02:29 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Erika Enriquez	Sep 11, 2018 02:29 PM	**This is an outgoing email** Hi Pauline, I need some additional information regarding service request #68621 Description: GFA SETUP: Apple iMac 21.5-inch desktop W#20170687 replacing W#20131018 to RWEC 152 for Tie Burcham, DSPS This is all set up and ready to be delivered to you. Please let us know when would be a good time to deliver this for you. Also, please save anything important to your H-drive prior to the delivery. Thank you, Erika	Add Attachment Public
Erika Enriquez	Sep 10, 2018 04:40 PM	updating..	Add Attachment
Erika Enriquez	Sep 10, 2018 01:31 PM	Imaging....	Add Attachment
Tricia Flaherty	Sep 10, 2018 10:16 AM	This is for Tie Burcham in DSPS NOT Kathy Heide	Add Attachment
Tricia Flaherty	Sep 10, 2018 10:13 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 10, 2018 10:13 AM	Contact changed from Kathy Heide to Pauline Burcham.	Add Attachment
Tricia Flaherty	Sep 10, 2018 10:12 AM	Sent email to Apple 9-10-2018 for App Pro bundle, I will let John know when this is available for managed distribution to user(Tie Burcham) ; The Logitech wireless mouse on Order#10734 is with the iMac.	Add Attachment
Tricia Flaherty	Aug 26, 2018 10:43 AM	need to redeemPro APP bundle code for managed distribution with APPLE	Add Attachment
Tricia Flaherty	Aug 10, 2018 01:50 PM	Also going out with this setup is Logitech wireless mouse Order#10734 and Apple Final Cut Pro v.10.4.3 in Pro Apps Bundle for Education order#10733	Add Attachment
Jacob McMurrin	Aug 03, 2018 04:06 PM	GFA SETUP: Apple iMac 21.5-inch desktop W#20170687 replacing W#20131018 to RWEC 152 for Kathy Heide	Add Attachment