Service Request Ticket - # 68624

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2018 08:20 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170547[Edit Inv] (opens in a new window) Bldg/Room TODD 202
Service Tag 8N9VYM2 Description Dell XPS 15 (7thGen IntelCore i7-7700HQ Quad Core)
Serial No. 8N9VYM2 Location OFF CAMPUS w/ TRI MOVE-Robbin Bull

CPU Intel Core i7-7700HQ(Quad Core,3.8GHz, 6MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Adobe CC20**(NAMED USER)Robbin Bull FEB2018 Order#10275; TRANSFER FROM W#20130784:CorelDRAW GraphicSuiteX6 VISA2012003433, Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010&Maint release FMPro12Adv; SPSS Stat. PremFacPack Term License (9/20/2018-09/30/2019)emailed 9-2018;

Wired NIC 9C:EB:E8:71:10:90


Wireless NIC 9C:B6:D0:F9:AE:11


Bluetooth NIC 9C:B6:D0:F9:AE:12


AUX NIC 10:65:30:03:60:20

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Aug 06, 2018 08:55 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Aug 06, 2018 08:47 AM 
Done.
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Yumin Chen Aug 06, 2018 08:47 AM 
She moved to Todd202.
Admin right assigned.
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Megan Thibeault Aug 06, 2018 08:31 AM 
Task reassigned to Yumin Chen.
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Emma Feldman Aug 06, 2018 08:20 AM 
Someone worked on her computer last week and when
she got it back, she doesn't have admin rights and
is trying to download Firefox but it won't let her
do it
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