Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Aug 06, 2018 08:34 AM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	8DXMV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	8DXMV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:B9:4A

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Aug 06, 2018 10:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Aug 06, 2018 10:11 AM	She is good to go	Add Attachment
Megan Thibeault	Aug 06, 2018 08:35 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Emma Feldman	Aug 06, 2018 08:34 AM	She is having trouble printing documents. everytime she tries it says "problem w/ current print set up. She has tried to restart it but same problem occurs Printer is #20111148 and computer is #20141216 Also mentioned a seperate issue on a different computer in the office. Every time they try to open the payroll program, it closes out everything. Has happened three times and they have also tried to restart. Computer is #20141212	Add Attachment