Status changed from (7) Waiting for Contact to (5) Completed

See SR #68855

****This is an email****
I won't be back to campus until late September. Is
there any thing I need to do in the meantime?
Thanks.

****This is an email****
Hi Shina,
I have deleted the file manually in both the file
folder and recycle bin. Sophos caused crashes and
I was not able to sign into Windows.  Windows
crashed every time I rebooted and tried to sign
in.  My husband writes anti-malware software and
found the source of the Windows crash.  He has
provided the following info:

Faulting process: C:\Program Files
(x86)\Sophos\Clean\Clean.exe
Service: Sophos Clean
Crash Dump File:
c:\windows\minidump\080318-4773-01.dmp

He disabled the Sophos Clean service for now until
the crash can be diagnosed, which enabled Windows
to sign into my WOU account again.  The crash dump
is still on my machine if needed.  Or he can get
the summary BSOD information from it for you if
that helps.

Thanks.

Sophos Central

Sophos Central Event Details for Western Oregon
University

What happened: We could not clean up a potentially
unwanted application (PUA).

Where it happened: W20150516

Path: C:\Users\nic\Desktop\DOC\D2
Drive\father\Password-1.exe

What was detected: Generic PUA DM

User associated with device: MASH\nic

How severe it is: Medium

What Sophos has done so far: We attempted to clean
up a PUA.

What you need to do: In the Sophos Central Admin
console, go to the Alerts page and find the PUA
alert. Click on the PUA name to see details and
cleanup advice on the Sophos website. Then go to
the affected computer and clean up the PUA manually.

Help sources:

Sophos Central specific articles:
http://sophos.com/support/knowledgebase/b/9000.aspx.

Sophos Central Frequently Asked Questions (FAQ) -
http://www.sophos.com/support/knowledgebase/119598.aspx.

Sign in to https://central.sophos.com/ for more
information

MALWARE CLEAN UP:

Security Health:

Malware or potentially unwanted applications in
quarantine, some Sophos services are not
running/missing:

Not started: Sophos clean service 

Alerts:

Manual clean up required: 

'ML/PE-A' at
'C:\Users\nic\Desktop\DOC\E1\PaPaGO_V7_PC__Pocket_PC_KeyGen.exe.'

'ML/PE-A' at
'C:\Users\nic\Desktop\DOC\E1\father\Your
Unistaller 2004\autoupdater.exe'

'ML/PE-A' at 'C:\Users\nic\Desktop\DOC\D2
Drive\\PaPaGO_V7_PC__Pocket_PC_KeyGen.exe.'