Service Request Ticket

Service Request Information

CONTACT	Name	Rupp, Katie	Date	Aug 06, 2018 09:50 AM
	Department	Business Services	Phone	88291
	Location		Email	ruppk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141212 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4Y4NV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4Y4NV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:68:F0

TECHS	Submitted by	Gino Salazar	Contact	gsalazar15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 08, 2018 10:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 08, 2018 10:34 AM	Setup done, Install software for Topaz singing devices. Also adjusted printing setting on Banner.	Add Attachment
Shina Oladiti	Aug 07, 2018 12:52 PM	Running windows update.	Add Attachment
Shina Oladiti	Aug 07, 2018 11:58 AM	imaged.... installing the required software and plugins	Add Attachment
Shina Oladiti	Aug 07, 2018 08:01 AM	Task reassigned to Shina Oladiti.	Add Attachment
Gino Salazar	Aug 06, 2018 09:50 AM	Computer is on stand up desk, needs to be reimaged for the cashiers station. Make sure print key settings are the same as on the other one.	Add Attachment