Service Request Ticket - # 68632

Service Request Information

CONTACT Name Harrington, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2018 09:58 AM
Department Creative Arts/Music Phone 88275
Location Email harringtonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101050[Edit Inv] (opens in a new window) Bldg/Room SH 102
Service Tag Description HP LaserJet 5200dtn Printer #Q7546A#ABA
Serial No. CNGXC25727 Location Smith Hall

Model Q7546A Hostname
Notes ¿ Up to 35 pages per minute ¿ First page out in 10 seconds ¿ Automatic two-sided printing, networking ¿ Two additional 250- and 500-sheet input trays Paper size: Letter, letter rotated, legal, executive, statement, 8.5 x 13 in, 11 x 17 in, 12 x 18 in, envelopes (No.10, Monarch, DL) Duty Cycle: 65000 pages per month IP:140.211.118.69 Ink/Toner Refill printer-ellington.wou.edu

Wired NIC 98:4B:E1:3C:E5:F0

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Sep 04, 2018 11:21 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Sep 04, 2018 11:21 AM 
Copier is now working for Ike. The HP is out of 
its life cycle.
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Shandelle Plasker Aug 22, 2018 08:06 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Aug 06, 2018 12:59 PM 
****This is an email****
Hi Julia,

I stopped by to look at the printing issues you 
are having. The door was locked and you were 
away from your desk. I am going to go to lunch 
and will stop by when I get back.

Thank you,
Shandelle
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Erika Enriquez Aug 06, 2018 12:31 PM 
Task reassigned to Shandelle Pepper.
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Gino Salazar Aug 06, 2018 10:08 AM 
Task reassigned to Erika Enriquez.
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Emma Feldman Aug 06, 2018 09:58 AM 
She said the printer named "Ellington" keeps
jamming every single time. She has tried to take
out the paper and mess with toner but still having
issues. She also mentioned that the other printer
"Miles" is not responding when other professors
try to print on it. She couldn't give me the WOU #
for that one.
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