Service Request Ticket - # 68642

Service Request Information

CONTACT Name Harman, Lizzy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2018 02:02 PM
Department Student Success & Advising Office Phone 88057
Location Email harmanl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171047[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag CSTBRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSTBRP2 Location Loaner shelf (updated 6/14/22)

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC 54:BF:64:5D:26:FE

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 08, 2018 08:39 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 08, 2018 08:36 AM 
20130532[Edit Inv] was brought back as well
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Gino Salazar Aug 08, 2018 08:35 AM 
Monitor 20130501[Edit Inv] was moved to 125 to use with her new computer
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Gino Salazar Aug 08, 2018 08:16 AM 
20091065[Edit Inv] was brought back
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Gino Salazar Aug 07, 2018 05:15 PM 
She's all setup! I have pictures of items for inventory but I do it 
tomorrow first thing!
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Megan Thibeault Aug 07, 2018 03:26 PM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Aug 07, 2018 03:26 PM 
Needs setup ASAP, leave a note for the new user to contact 
us to add admin rights
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Bradley Karkanen Aug 07, 2018 09:46 AM 
I logged in and it had failed installing all the 
standard image software. I started it reimaging.
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Bradley Karkanen Aug 07, 2018 09:35 AM 
This machine has broken Sophos
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Yumin Chen Aug 06, 2018 04:38 PM 
Imaging on small Tech counter
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Tricia Flaherty Aug 06, 2018 02:05 PM 
Priority changed from (3) Priority to (2) High Priority.
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Jacob McMurrin Aug 06, 2018 02:02 PM 
GFA SETUP: Deliver Dell OptiPlex desktop, W#20171047[Edit Inv] replacing 
W#20130532[Edit Inv] and new monitor W#20171156[Edit Inv] replacing W#20091065[Edit Inv] to 
SAC 125 for Tiffany Weight. 
NOTES: station that was director’s is currently in SAC124, we will be 
replacing it but new station will go to SAC125 **NEED TO BE SETUP 
BEFORE WEDNESDAY
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