Service Request Ticket - # 68643

Service Request Information

CONTACT Name Leadley, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2018 02:37 PM
Department Business/Economics Division Phone 88719
Location Email leadlej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170686[Edit Inv] (opens in a new window) Bldg/Room WEST 105
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. D25W80X6J1G9 Location John Leadley

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 78:7B:8A:C7:A2:F6


Wireless NIC 24:F6:77:00:3E:D8


Bluetooth NIC 24:F6:77:00:3E:D9

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 23, 2018 11:46 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 23, 2018 11:45 AM 
brought back his old PC, he wants us to wait a month to reimage it if 
possible
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Gino Salazar Aug 23, 2018 09:40 AM 
He wants it at 11am
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Gino Salazar Aug 21, 2018 10:20 AM 
I spoke to the user and he said in the next week or two he will hit me 
back because he is very busy
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Gino Salazar Aug 21, 2018 08:01 AM 
Sending another email for availability
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Megan Thibeault Aug 21, 2018 07:51 AM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Aug 21, 2018 07:51 AM 
Note below says "Available after August 20th "

Let's try contacting the user again
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Gino Salazar Aug 14, 2018 11:39 AM 
Sent email for availablility
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Bradley Karkanen Aug 13, 2018 10:24 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen Aug 13, 2018 10:23 AM 
Back on new equip shelf.
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Bradley Karkanen Aug 13, 2018 10:23 AM 
Office 2019 is installed. The BETA License expires 
12/31/2018.
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Reggie Johnson Aug 09, 2018 10:37 AM 
Task reassigned to Bradley Karkanen.
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Reggie Johnson Aug 09, 2018 10:36 AM 
Image done.
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Megan Thibeault Aug 09, 2018 07:56 AM 
We should look into a preview of office 2019 for
this user, Tricia said that he needs the features
of Office 365 and he would be a good test user.
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Reggie Johnson Aug 07, 2018 10:20 AM 
imaging on stand up desk
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Jacob McMurrin Aug 06, 2018 02:37 PM 
GFA SETUP: Deliver Apple iMac W#20170686[Edit Inv] replacing 
W#20121228[Edit Inv] to West House 105 for John Leadley. 
NOTE: Available after august 20th
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