Service Request Ticket - # 68647

Service Request Information

CONTACT Name Litchfield, Donna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 07, 2018 08:21 AM
Department Facilities Services Phone 88903
Location Email litchfid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141187[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5YYKV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5yykv42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from W#20091316 MAY2016: Adobe Acrobat Pro 10 WIN from P0083800, AutoCAD Architect 2013 standalone license + 1 yr subscription(til 11-12-2013)P0087499; Graphisoft ARCHICAD v21 WIN P0105320 SEPT2017 SR65027; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop and Microsoft Project Standard 2016 P0105539 OCT2017 SR65359; Microsoft Wireless Desktop 2000, Black #M7J-0001 VISA208--8426 MAR2019 Order10784; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;

Wired NIC 98:90:96:D9:39:95

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Aug 07, 2018 08:45 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Aug 07, 2018 08:45 AM 
computer wasn't turning on. Plugged it into two
power strips. Nothing. But when put directly into
the wall. It worked fine. Told her to call if she
had anymore issues.
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Brighton Bohnenkamp Aug 07, 2018 08:21 AM 
Computer won't turn on, she checked power cord
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