Service Request Ticket - # 68651

Service Request Information

CONTACT Name Lopez-Cruz, Marlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 07, 2018 08:52 AM
Department Multicultural Student Services Phone 88424
Location Email lopezcruzm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160993[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 151XKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 151XKH2 Location PDR

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:46:0A:05

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 07, 2018 10:08 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gino Salazar Aug 07, 2018 10:08 AM 
It just needs to be acknowledged from a Sophos admin
 Add Attachment
Gino Salazar Aug 07, 2018 09:21 AM 
Task reassigned to Giovanni Salazar.
 Add Attachment
Brighton Bohnenkamp Aug 07, 2018 08:52 AM 
Brittany got an error email about sophos not being 
able clean up malware, she said it needs to be 
manually done
Add Attachment