Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Aug 07, 2018 09:39 AM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120994 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HSYGFX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	HSYGFX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090157
	Wired NIC	B8:CA:3A:7D:A5:0C

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 03, 2018 04:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 03, 2018 04:29 PM	Sophos is working pretty on this and it back to the station.	Add Attachment
Peter Puettmann	Nov 30, 2018 10:05 AM	Task reassigned to Shina Oladiti.	Add Attachment
Peter Puettmann	Nov 30, 2018 10:05 AM	we brought 20130851 as a kiosk and it didnt work there even though it worked in the office.	Add Attachment
Megan Thibeault	Nov 30, 2018 08:03 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Nov 29, 2018 10:29 AM	Brought it back with another machine W#20120993. Imaging on the standup desk.	Add Attachment
Shina Oladiti	Nov 27, 2018 09:38 AM	Hit shift 5 or 10 times to get out of Kiosk mode.	Add Attachment
Shina Oladiti	Aug 20, 2018 08:06 AM	The machine is in Kiosk mode.	Add Attachment
Shina Oladiti	Aug 09, 2018 12:27 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Aug 08, 2018 09:52 AM	Let me know when you are ready for this so I can get keys for you	Add Attachment
Megan Thibeault	Aug 08, 2018 09:52 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Aug 07, 2018 10:51 AM	Task reassigned to Erika Enriquez.	Add Attachment
Bradley Karkanen	Aug 07, 2018 09:39 AM	Computer 20120994 does not have Sophos installed. It seems to have failed the SCCM deployment. Please install by hand.	Add Attachment