Service Request Ticket

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Service Request Information

CONTACT	Name	Liu, Jie	Date	Aug 07, 2018 10:47 AM
	Department	Computer Science Division	Phone	88989
	Location		Email	liuj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140457 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	364YN32	Description	Dell XPS 13 Ultrabook, i5-5200U Processor
	Serial No.	364YN32	Location	PDR
	CPU	Intel Core i5-5200U 5thGen(3M cache, up to 2.7GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	AE:D1:B8:C0:1B:5B
	Wireless NIC	AC:D1:B8:C0:1B:5B
	Bluetooth NIC	AC:D1:B8:C0:1B:5C

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Aug 20, 2018 02:25 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Aug 16, 2018 11:17 AM	Waiting or WSUS to be fixed. Upgrade is finished though	Add Attachment
Megan Thibeault	Aug 15, 2018 03:00 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Aug 15, 2018 02:58 PM	Task reassigned to Megan Eichler.	Add Attachment
Bradley Karkanen	Aug 15, 2018 08:22 AM	Upgrade is complete running the updates and checking software.	Add Attachment
Megan Thibeault	Aug 15, 2018 08:01 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	Aug 14, 2018 04:15 PM	Bradley is working on it	Add Attachment
Emma Feldman	Aug 14, 2018 10:59 AM	Dropped off at front desk on 8/14.	Add Attachment
Megan Thibeault	Aug 10, 2018 07:46 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Aug 10, 2018 07:46 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Bradley Karkanen	Aug 07, 2018 03:21 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Aug 07, 2018 02:10 PM	*This is an email* I am not at home. Once I get home, I'll check the WOU number of my computer and bring the computer to you next Tuesday. Thanks! --Jie	Add Attachment
Bradley Karkanen	Aug 07, 2018 10:51 AM	**This is an outgoing email** Hi Jie, I need some additional information regarding service request #68658 Description: Windows 10 Upgrade We noticed in our records that your computer W20140457 is running Windows 8.1. We can upgrade this machine to Windows 10 if that works for you. We are trying to upgrade the small handful remaining Windows 8 machines so we can simplify our environment.	Add Attachment Public
Bradley Karkanen	Aug 07, 2018 10:47 AM	This machine is able to upgraded to Windows 10	Add Attachment