Service Request Ticket - # 68672

Service Request Information

CONTACT Name Lockwood, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 08, 2018 08:21 AM
Department Student Engagement Phone 88088
Location Email lockwoods@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140563[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. HX60N32 Location Going to PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from XXXX2014004298. AsureID, configured to push ID photos to Oracle db

Wired NIC 34:E6:D7:55:9D:C4


Wireless NIC 80:00:0B:8A:B9:02


Bluetooth NIC 80:00:0B:8A:B9:06

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Aug 14, 2018 10:27 AM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Aug 14, 2018 10:27 AM 
laptop delivered on 8/14/2018
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John Rushing Aug 13, 2018 03:55 PM 
I left a voice message to schedule a time to 
install the software.
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Megan Thibeault Aug 10, 2018 07:41 AM 
Task reassigned to John Rushing.
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Megan Thibeault Aug 10, 2018 07:41 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Aug 09, 2018 04:47 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Aug 08, 2018 10:36 AM 
Created the local account but John have to install
Asure ID on the laptop which is what we are going
to wait on till Monday.
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Megan Thibeault Aug 08, 2018 08:26 AM 
Task reassigned to Shina Oladiti.
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Megan Thibeault Aug 08, 2018 08:25 AM 
Task reassigned to Giovanni Salazar.
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Shandelle Plasker Aug 08, 2018 08:21 AM 
This machine was newly re-imaged. It use to 
have a local account on it (.\seoofc) but they 
can not get into it after the re-image. 

I am guessing the local account was not re-
created after re-image. Sarah has the username 
and password for the local account.
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