Service Request Ticket

Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Aug 10, 2018 02:47 PM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150672 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RNCJB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:14:18:6B

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 15, 2018 03:52 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Aug 15, 2018 03:42 PM	Closed	Add Attachment
Shina Oladiti	Aug 15, 2018 09:12 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Aug 15, 2018 08:26 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Aug 15, 2018 08:01 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Aug 14, 2018 05:01 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Aug 14, 2018 05:01 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Aug 14, 2018 05:01 PM	They rescheduled for 8/15 anytime	Add Attachment
Shina Oladiti	Aug 14, 2018 02:47 PM	There is no available at the office and could not locate the station.	Add Attachment
Shina Oladiti	Aug 14, 2018 08:04 AM	Task reassigned to Shina Oladiti.	Add Attachment
Emma Feldman	Aug 10, 2018 02:47 PM	**This is an outgoing email** Hello Adriana, I will create a service request for this to be done! August 14th should work perfectly fine and we will contact you if anything changes or we need any more information. Thank you, Emma	Add Attachment
Emma Feldman	Aug 10, 2018 02:47 PM	**This is an email** Hello, Can we have the Blumen/Compansol software installed onto Marshall Guthrie's computer? His computer number is 20150672. Can we do this on August 14th at anytime that day? Thank you, Adriana	Add Attachment