Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Sheree	Date	Aug 10, 2018 03:15 PM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150084 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5P4BV52	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:58:BC:44

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 16, 2018 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 16, 2018 11:39 AM	Completed!	Add Attachment
Shina Oladiti	Aug 16, 2018 10:52 AM	Running CCleaner on her machine. Got rid of some unnecessary programs installed on her machine	Add Attachment
Shina Oladiti	Aug 15, 2018 10:53 AM	Left VM.	Add Attachment
Shina Oladiti	Aug 15, 2018 10:37 AM	Stopped by her office but she was not around. The whole department are in a meeting.	Add Attachment
Megan Thibeault	Aug 15, 2018 08:01 AM	Task reassigned to Shina Oladiti.	Add Attachment
Emma Feldman	Aug 10, 2018 03:15 PM	Her computer is being especially slow, she says it takes about 30-45 seconds to open anything and even slower to log in. She's tried rebooting and isn't sure why it's running so slow. She isn't experiencing any other problems besides message that pops up saying Outlook is in safety mode and asking her to select add ons.	Add Attachment