Service Request Ticket - # 68714

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2018 01:31 PM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121252[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18KNHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18KNHX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop APR2016; TRANSFER TO NEW CPU W#20161004- Wasp InventoryControl RF Professional Software VISA2017007754 SR68654;

Wired NIC B8:CA:3A:8E:4B:85

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Aug 14, 2018 01:31 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 14, 2018 01:31 PM 
Installed Windows SQL database server, and also
installed, the Inventory Control Software.
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Shina Oladiti Aug 14, 2018 08:25 AM 
https://support.waspbarcode.com/kb/articles/inventorycontrol-the-server-s-machine-name-changed-and-now-the-program-will-not-open
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Shina Oladiti Aug 14, 2018 08:03 AM 
Task reassigned to Shina Oladiti.
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Emma Feldman Aug 13, 2018 01:31 PM 
****This is an email****

I don't think my WASP Control software was
installed properly.  I am supposed to be able to
get into it and set myself up as admin and there
is supposed to be a sample company in there.
Instead I am getting this error message:

Database was not found. The database needed for
this application is either not running or not
exist in server 0870-10617-40625-69118\\WASPDBEXPRESS.

A network related or instance specific error
occurred while establishing a connection to SQL
server. The server was not found or was not
accessible. Verify that the instance name is
correct and that the SQL server is configured to
allow remote connections. (provider SQL Network
Interfaces, error 26 - Error Locating
Server/Instance Specified)
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