Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, David	Date	Aug 15, 2018 12:28 PM
	Department	Registrar’s Office	Phone	88806
	Location		Email	andersona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160998 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	1584LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1584LH2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER: DegreeWorks (Scribe, SecureCode, Transit); PL SQL Developer license;
	Wired NIC	50:9A:4C:45:F2:E8

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 04, 2018 01:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 04, 2018 01:44 PM	Inventory updated accordingly.	Add Attachment
Shina Oladiti	Sep 04, 2018 01:44 PM	Brought back C: W#20130852 and M: 20091608.	Add Attachment
Shina Oladiti	Sep 04, 2018 08:46 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Aug 31, 2018 08:50 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Aug 31, 2018 08:50 AM	Sent email for availability.	Add Attachment
Shina Oladiti	Aug 31, 2018 08:48 AM	Sent email for delivery.	Add Attachment
Reggie Johnson	Aug 24, 2018 04:45 PM	CPU set up is complete, ready for delivery	Add Attachment
Tricia Flaherty	Aug 20, 2018 10:50 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Aug 20, 2018 10:48 AM	TRANSFER: DegreeWorks (Scribe, SecureCode, Transit); PL SQL Developer license;	Add Attachment
Jacob McMurrin	Aug 15, 2018 12:28 PM	GFASETUP: Dell computer W#20160998 replacing W#20130852 for David Anderson to Admin 106B. Also will be replacing old WOU monitor W#20130932 with new one W#20161052	Add Attachment