Service Request Ticket - # 68767

Service Request Information

CONTACT Name Eyster, Gabriela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2018 12:36 PM
Department Facilities Services Phone 89388
Location Email eysterg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161101[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag J8JL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. J8JL2H2 Location SLGFA

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; AUTODESK Architecture Engineering Construction Collection Multi-user ELD Annual Subscription 04/19/2018-04/18/2019 network license 1 seat; TRANE Trace 700 VISA2018007975; Microsoft Project Standard 2016 UCS201800TBA OCT2018 SR#69899 ; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;

Wired NIC D4:81:D7:D8:3B:BE


Wireless NIC 00:28:F8:FE:0A:BF

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 24, 2018 11:54 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 24, 2018 11:54 AM 
She's fixed!
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Bradley Karkanen Aug 24, 2018 11:08 AM 
Task reassigned to Giovanni Salazar.
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Tricia Flaherty Aug 24, 2018 10:20 AM 
I updated her contact to include her phone extension she 
gave me as 8-9388 on the voicemail
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Tricia Flaherty Aug 24, 2018 09:50 AM 
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Aug 24, 2018 09:50 AM 
She left me a voicemail this morning saying she needs help with 
Trane Trace as it is giving her an error but she did not indicate 
what the error was.  Can you go help her out this morning or call 
her to get more details.
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Bradley Karkanen Aug 16, 2018 08:11 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Aug 15, 2018 02:58 PM 
Task reassigned to Bradley Karkanen.
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Shandelle Plasker Aug 15, 2018 02:58 PM 
Task reassigned to Bradley Karkanen.
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Shandelle Plasker Aug 15, 2018 02:58 PM 
Task reassigned to Bradley Karkanen.
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Shandelle Plasker Aug 15, 2018 02:58 PM 
Task reassigned to Bradley Karkanen.
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Shandelle Plasker Aug 15, 2018 02:58 PM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Aug 15, 2018 02:58 PM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Aug 15, 2018 02:58 PM 
Bradley did this
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Megan Thibeault Aug 15, 2018 02:58 PM 
Bradley did this
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Megan Thibeault Aug 15, 2018 02:58 PM 
Bradley did this
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Megan Thibeault Aug 15, 2018 02:58 PM 
Bradley did this
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Megan Thibeault Aug 15, 2018 02:58 PM 
Bradley did this
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Megan Thibeault Aug 15, 2018 02:58 PM 
Bradley did this
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Megan Thibeault Aug 15, 2018 02:58 PM 
Task reassigned to Bradley Karkanen.
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Tricia Flaherty Aug 15, 2018 12:36 PM 
She needs this ASAP due to a Project she is working on 
Software installer license details and all manual pdfs can 
be found at
T:\TRANE\TRANE Trace 700
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