Service Request Ticket

Service Request Information

CONTACT	Name	Crawford, Leonard	Date	Aug 15, 2018 12:39 PM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160999 (opens in a new window)	Bldg/Room	DFSC 204
	Service Tag	153XKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	153XKH2	Location	Instructure Station
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER: DegreeWorks (Scribe, SecureCode, Transit)
	Wired NIC	50:9A:4C:46:09:FE

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 04, 2018 01:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 04, 2018 01:51 PM	Inventory is updated accordingly.	Add Attachment
Shina Oladiti	Sep 04, 2018 01:51 PM	Brought back C: W#20130940 and M: W#20091608	Add Attachment
Shina Oladiti	Aug 31, 2018 11:18 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Aug 31, 2018 08:56 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Aug 31, 2018 08:56 AM	Sent email for availability	Add Attachment
Reggie Johnson	Aug 24, 2018 04:01 PM	CPU set up, ready for delivery	Add Attachment
Reggie Johnson	Aug 24, 2018 03:19 PM	CPU set up is complete, ready for delivery. Need to register DragonNaturallySpeaking with Leonard upon delivery.	Add Attachment
Reggie Johnson	Aug 21, 2018 11:39 AM	Imaging on small stand up desk.	Add Attachment
Reggie Johnson	Aug 21, 2018 11:39 AM	Imaging on small stand up desk.	Add Attachment
Tricia Flaherty	Aug 20, 2018 10:59 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Aug 20, 2018 10:59 AM	Transfer: DegreeWorks (Scribe, SecureCode, Transit)	Add Attachment
Jacob McMurrin	Aug 15, 2018 12:39 PM	GFA SETUP: Dell OptiPlex new computer W#20160999 replacing old computer W#20130940 for Leonard C.to Admin 104. Also replacing old Monitor W#20130853 with new one W#20161053	Add Attachment