Service Request Ticket - # 68789

Service Request Information

CONTACT Name Kaye Hays, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2018 09:29 AM
Department Registrar’s Office Phone 88184
Location Email hayss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170257[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4CLRHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CLRHL2 Location PDR

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; TRANSFER TO from W#20130860 PL/SQL Developer v12 VISA2017007618(has annual renewal OCT SR68789);

Wired NIC D8:9E:F3:0B:C2:4B

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Aug 31, 2018 04:35 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 31, 2018 04:33 PM 
Brought back C: W#20130860[Edit Inv] and M: W#20091365[Edit Inv].
Inventory is updated accordingly.
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Shina Oladiti Aug 31, 2018 04:28 PM 
Setup completed.
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Emma Feldman Aug 31, 2018 03:19 PM 
She just called the front desk and said that is
unable to access Banner because the application is
blocked by Java. She wants Shina or someone to
come look at her computer again.
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Shina Oladiti Aug 31, 2018 11:19 AM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Aug 31, 2018 09:02 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Aug 31, 2018 09:02 AM 
Sent email for availability.
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Reggie Johnson Aug 30, 2018 12:15 PM 
PC set up is complete, ready for delivery
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Tricia Flaherty Aug 21, 2018 09:09 AM 
TRANSFER TO W#20170257[Edit Inv] from W#20130860[Edit Inv] PL/SQL 
Developer v12 VISA2017007618(has annual renewal 
OCT);
installer is in Product:T:\PL-SQL 
Developer\PLSQLDev12.0.5
To register PL/SQL Developer, enter the product code, 
serial number, 
and password when prompted, or use the Register menu 
item from the 
Help menu. 
LICENSE INFO is in T:\PL-SQL Developer\2017 
License.txt
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Tricia Flaherty Aug 21, 2018 08:56 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Aug 21, 2018 08:56 AM 
These Registrar's Office GFAs are on RACK in ITC013 
HALLWAY
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Jacob McMurrin Aug 16, 2018 09:29 AM 
GFA SETUP: Dell OptiPlex new computer W#20170257[Edit Inv] 
replacing W#20130860[Edit Inv] for Susan Hays to Admin 106. Also 
be replacing old monitor W#20130942[Edit Inv] with new one 
W#20161060[Edit Inv]
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