Service Request Ticket - # 68799

Service Request Information

CONTACT Name McGrew, Cat   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2018 12:40 PM
Department VP Academic Affairs/Provost Phone 88674
Location Email mcgrewc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130864[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43N8V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43N8V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:88:80

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Aug 20, 2018 03:39 PM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Aug 20, 2018 03:39 PM 
Imaged, she has SPSS
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Robbie Downin Aug 20, 2018 09:40 AM 
Task reassigned to Robbie Downin.
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Reggie Johnson Aug 17, 2018 06:18 PM 
Computer is inexplicably slow, will get re-imaged 
on Mon. Cat is out of the office Mon/Tue.
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Reggie Johnson Aug 17, 2018 08:55 AM 
****This is an outgoing email****
Hi Cat,

I need some additional information regarding 
service request #68799

Description: Computer running slow

When is a good time for us to stop by your office 
and troubleshoot your computer?

Thanks,
UCS Tech
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Brighton Bohnenkamp Aug 16, 2018 12:40 PM 
Her machine is running slow overall. When she 
logins in it spins for 3 minutes before longing 
on. Also her department printers are only there 
sometimes, and it takes her logging out and 
back on for them to appear.
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