Service Request Ticket - # 68800

Service Request Ticket - # 68800

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Service Request Information

CONTACT	Name	Soukup, Michael	Date	Aug 16, 2018 01:00 PM
	Department	University Computing Solutions	Phone	88638
	Location		Email	soukupm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160362 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag	GKVWQD2	Description	Dell OptiPlex 7040 Mini Tower, Quad Core, 3.4GHz
	Serial No.	GKVWQD2	Location	Michael Soukup, replacing W#20120559
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20120559- PaintShop Pro X7 Education License from VISA2015004692, PL/SQL Developer v.11 annual renewal, ?talk to Soukup
	Wired NIC	F4:8E:38:AA:1A:A1

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Aug 21, 2018 12:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Aug 20, 2018 11:59 AM	Clone was successful I returned his computer	Add Attachment
Bradley Karkanen	Aug 20, 2018 10:14 AM	His computer is on the stand up desk. The SSD is installed and the clone has started.	Add Attachment
Bradley Karkanen	Aug 16, 2018 02:01 PM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #68800 Description: HARD DRIVE UPGRADE: install main HD as NEW Samsung 500GB SSD in OptiPlex7040 MiniTower for Mike Soukup (10698) Tricia said you were out Monday and Tuesday. Would it be possible for me to come and clone your machine to your new SSD then?	Add Attachment Public
Bradley Karkanen	Aug 16, 2018 01:39 PM	I know of several tools for this. Soukup is out Monday Tuesday. So I am planning to do it then.	Add Attachment
Tricia Flaherty	Aug 16, 2018 01:00 PM	Michael Ellis has requested SSD upgrade for Mike Soukup and this is the first Hard Drive swap, we want to get Soukup's current hybrid drive(1TB) transferred to this 500GB and then leave the 1TB hybrid as a extra bootable drive until Soukup is confident the new drive is setup and working. Eventually the 1TB can be wiped and set up as storage drive (not Primary OS drive) . Is there a utility that you know of to do this successfully? When I looked into what Windows offers I found this info. https://support.microsoft.com/en- us/help/4026265/windows-windows-easy-transfer-is-not-available-in-windows-10 which points to a utility called PCmover Express	Add Attachment