Service Request Ticket - # 68802

Service Request Information

CONTACT Name Lane, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2018 03:07 PM
Department Bookstore Phone 88664
Location Email lanem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091100[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BT6SL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:04:25

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 19, 2019 03:00 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Feb 19, 2019 03:00 PM 
Spoke to Mark about this, he will need to buy a
new station. Closing this ticket.
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Megan Thibeault Feb 19, 2019 11:48 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Feb 19, 2019 11:40 AM 
Item # 1 is in a separate ticket.
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Megan Thibeault Feb 19, 2019 11:35 AM 
left Mark a VM
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Alix Karkanen Feb 19, 2019 11:10 AM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Feb 19, 2019 11:10 AM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Feb 19, 2019 11:10 AM 
1.
Tag: 20091101[Edit Inv]
Description: System very slow to respond, 
general slowness in operation
Location: WUC 204A (Bookstore manager offices)
Contact: Teresa Pearson (x88641)

2.
Ticket: 68802
Description: Following up on ticket 68802. PC 
was taken away for repair but not returned / 
followed up.
Location: WUC 204A (Bookstore manager offices)
Contact: Mark Lane (x88360)

Thanks,
Mark
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Shina Oladiti Aug 23, 2018 08:05 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 23, 2018 08:05 AM 
Brought back the machine. It's going to PDR,
according to Mark. He is going to be using another
station.
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Shina Oladiti Aug 20, 2018 09:41 AM 
Task reassigned to Shina Oladiti.
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Gino Salazar Aug 17, 2018 02:02 PM 
Machine is 960 so it can't be imagined
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Shina Oladiti Aug 17, 2018 01:54 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Aug 17, 2018 08:59 AM 
Left VM.
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Shina Oladiti Aug 16, 2018 04:35 PM 
The machine will need to be imaged. I am waiting
on him to be sure he does not have something save
on his computer.
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Shina Oladiti Aug 16, 2018 03:49 PM 
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp Aug 16, 2018 03:07 PM 
****This is an email****
Tag: 20091100[Edit Inv]
Desc: PC will not boot (sticks or loops on 
'starting windows' and 'startup repair')
Location: WUC 204A  (Bookstore mgr office)
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