Service Request Ticket - # 68821

Service Request Information

CONTACT Name Malkewitz, Keven   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2018 09:21 AM
Department Business/Economics Division Phone 88718
Location Email malkewik@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130551[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334JDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0092993, TRANSFER to W#20180641 SR#_ SPSS v21 for MAC upgraded to SPSS v23 for MAC Aug2015 SR(from Student Tech Site license), Adobe Acrobat Pro 10 for MAC

Wired NIC 68:5B:35:B2:7B:45


Wireless NIC 60:03:08:EB:AA:FE


Bluetooth NIC 60:03:08:EB:AA:FF

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 21, 2018 02:54 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Peter Puettmann Aug 21, 2018 02:54 PM 
done
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Peter Puettmann Aug 21, 2018 01:15 PM 
hes on his way in
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Peter Puettmann Aug 21, 2018 09:23 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Peter Puettmann Aug 21, 2018 08:55 AM 
****This is an outgoing email****
Hi Keven,

We were just following up with you regarding a
service request that we have for you.  (#68821)

Description: Notification SPSS license expiring soon

I understand you are off campus at the moment but
unfortunately this issue requires a tech to work
on your computer in person. Is there a time you
could come to campus or UCS and have a tech
resolve this? thanks! 

Thanks,
Peter Puettmann
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Public
Peter Puettmann Aug 20, 2018 01:32 PM 
Task reassigned to Peter Puettmann.
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Emma Feldman Aug 20, 2018 09:21 AM 
He received a notification that his SPSS license
is going to expire soon. He is mot on campus but
working on a research project from home.

Call back number: 919-345-4144
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