Service Request Ticket - # 68829

Service Request Information

CONTACT Name Cameron, Jane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2018 11:22 AM
Department Campus Dining Phone 88935
Location Email cameronj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170709[Edit Inv] (opens in a new window) Bldg/Room VAL 126
Service Tag H6KDHM2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. H6KDHM2 Location Jane Cameron, Manager/Asst Dir. Campus Dining

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; TRANSFER from previous PC desktop W#20160263 Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop MARCH2018 SR#66940;

Wired NIC 8C:EC:4B:F2:DE:FF


Wireless NIC A0:88:69:FB:E8:61


Bluetooth NIC A0:88:69:FB:E8:65

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Aug 20, 2018 02:13 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Erika Enriquez Aug 20, 2018 02:13 PM 
Done. Both computers are protected
 Add Attachment
Erika Enriquez Aug 20, 2018 11:52 AM 
Task reassigned to Erika Enriquez.
 Add Attachment
Emma Feldman Aug 20, 2018 11:24 AM 
She might also have information on #20170234[Edit Inv].
System says Joel Viegas is the contact but Jane
Cameron informed me that he no longer works at WOU
so I am not sure who has it now.
 Add Attachment
Emma Feldman Aug 20, 2018 11:24 AM 
She might also have information on #20170234[Edit Inv].
System says Joel Viegas is the contact but Jane
Cameron informed me that he no longer works at WOU
so I am not sure who has it now.
 Add Attachment
Emma Feldman Aug 20, 2018 11:22 AM 
She is available today for someone to install the
new Sophos update
 Add Attachment