Service Request Ticket - # 68839

Service Request Information

CONTACT Name Lopez-Cruz, Marlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2018 04:14 PM
Department Multicultural Student Services Phone 88424
Location Email lopezcruzm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170673[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W245KHV29 Location PDR pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:9A:C9:E3


Bluetooth NIC 8C:85:90:9C:F3:55

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

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Entered by Date Memo
Peter Puettmann Sep 05, 2018 02:14 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 05, 2018 02:14 PM 
delivered
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Tricia Flaherty Sep 05, 2018 11:43 AM 
There was a mistake in deliver of the laptop she was 
brought W#20170673[Edit Inv] instead of 20170674[Edit Inv] so I am 
swapping inventory records  to correct the mistake.
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Tricia Flaherty Sep 05, 2018 09:20 AM 
Task reassigned to Peter Puettmann.
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Tricia Flaherty Sep 05, 2018 09:20 AM 
the Caldigit dock is W#20170305[Edit Inv] and the keyboard is Macally 103 Key Full-Size 
USB Keyboard With Shortcut Keys for Mac (White), they are on inventory counter 
shelf with invoice and should go out today.  
Please check inventory and updated room locations etc for all equipment in 
WUC212C and WUC 212 for the Asst director 1(Audrey) and 2(Carillo) who starts 
on the 12 and will get the PC desktop that is in the office space that Audrey will 
be in (W#20160990[Edit Inv] cpu and W#20161044[Edit Inv] monitor)  I may have gotten the room 
numbers mixed up in my conversations with them so make sure right room is 
indicated for each position Asst Director 1 and Asst Director 2.
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Peter Puettmann Sep 04, 2018 09:27 AM 
Task reassigned to Tricia Flaherty.
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Peter Puettmann Sep 04, 2018 09:27 AM 
delivered.
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Gino Salazar Aug 31, 2018 10:27 PM 
Task reassigned to Peter Puettmann.
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Gino Salazar Aug 31, 2018 10:27 PM 
It’s all setup and good to be delivered bro, it’s the laptop in a 
bag by your area!
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Megan Thibeault Aug 27, 2018 07:43 AM 
Task reassigned to Giovanni Salazar.
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Tricia Flaherty Aug 26, 2018 10:53 AM 
Task reassigned to Megan Eichler.
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Tricia Flaherty Aug 26, 2018 10:53 AM 
The new laptop for Audrey Loudenback is W#20170674[Edit Inv], it is on 
your chair with no setup form yet.  Please image laptop so it is 
ready to go on Sept 4th as we are waiting for the dock  and USB 
keyboard to arrive.  I will take care or that when i return Sept 4th 
so this can go out on the 5th for Audrey.  Please put SR to Tricia 
as TECH when done with basic Fac/ staff image with office and 
Acrobat Pro DC.
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Tricia Flaherty Aug 23, 2018 05:19 PM 
they are wanting Asst direcotr #2 who starts Sept 5th Audrey 
Loudenback to get a mac laptop with dock and usb keyboard in 
WUC 212C hooked up with W#20090630[Edit Inv] an W#20090631[Edit Inv].  I will 
be putting this PC desktop back on GFA TBA.  The computer that 
was originally due to go to Audrey W#20160990[Edit Inv] and monitor 
W#20161044[Edit Inv] in WUC212C will be moved to WUC 212 for use by 
Luanne Carrillo
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Tricia Flaherty Aug 23, 2018 02:35 PM 
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Aug 23, 2018 02:35 PM 
Status changed from (1) Pending to (4) On Hold
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Tricia Flaherty Aug 23, 2018 02:35 PM 
So I am putting this in my Queue as they may be going with 
a MAC for one of their Asst director positions
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Shina Oladiti Aug 23, 2018 01:21 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Aug 23, 2018 01:20 PM 
****This is an outgoing email****
Hi Marlene,

I need some additional information regarding
service request #68839

Description: NEW EQUIP SETUP: OptiPlex 7050 SFF
desktop W#20170259[Edit Inv] &monitor W#20171158[Edit Inv] for NEW
ASST  Director #2 WUC212

Please, let us know when you want this equipment
to be delivered.

Regards,

Shina
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Shina Oladiti Aug 23, 2018 01:18 PM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Tricia Flaherty Aug 20, 2018 04:53 PM 
this appears to be a transfer from different department so 
we may be able to do station admin rights before they 
arrive.
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Tricia Flaherty Aug 20, 2018 04:16 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Aug 20, 2018 04:14 PM 
Marlene would like to have this station setup for a NEW position in their office Asst 
Director #2 that they just hired. 
 OptiPlex 7050 SFF desktop W#20170259[Edit Inv] &monitor W#20171158[Edit Inv] for NEW ASST  Director 
#2 WUC212
New person is Luanne Carrillo and has an expected Start date of September 12th.  I told 
her they would need us to come back and give admin rights after her arrival.  
This station is on top of the Inventory counter with NEW EQUIP SETUP form
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