Service Request Ticket

Service Request Information

CONTACT	Name	Soukup, Michael	Date	Aug 21, 2018 08:26 AM
	Department	University Computing Solutions	Phone	88638
	Location		Email	soukupm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160362 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag	GKVWQD2	Description	Dell OptiPlex 7040 Mini Tower, Quad Core, 3.4GHz
	Serial No.	GKVWQD2	Location	Michael Soukup, replacing W#20120559
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20120559- PaintShop Pro X7 Education License from VISA2015004692, PL/SQL Developer v.11 annual renewal, ?talk to Soukup
	Wired NIC	F4:8E:38:AA:1A:A1

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 21, 2018 09:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 21, 2018 09:58 AM	all clean!	Add Attachment
Peter Puettmann	Aug 21, 2018 08:52 AM	removed files that alerted sophos. Scanning again now	Add Attachment
Megan Thibeault	Aug 21, 2018 08:37 AM	Task reassigned to Peter Puettmann.	Add Attachment
Emma Feldman	Aug 21, 2018 08:26 AM	Soukup isn't here, but he said to go ahead and remove it.	Add Attachment
Emma Feldman	Aug 21, 2018 08:26 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a threat. Where it happened: W20160362 Path: C:\Misc\Home\P2K_Commander_4.9.E.rar What was detected: Mal/CerberN-A User associated with device: MASH\soukupm How severe it is: High What Sophos has done so far: We attempted to clean up (unless the threat is on a Linux computer). What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the threat manually. Help sources: Sophos Central specific articles: http://sophos.com/support/knowledgebase/b/9000.aspx. Sophos Central Frequently Asked Questions (FAQ) - http://www.sophos.com/support/knowledgebase/119598.aspx. Sign in to https://central.sophos.com/ for more information	Add Attachment