Service Request Ticket - # 68847

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2018 10:08 AM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140298[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag GH7RM22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GH7RM22 Location Singh Residence(contact Dave McEvily)

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from P0095365; software bundled with GT-S80 scanner includes--Epson SCANw/ Easy Photo Fix, EMC Captiva ISIS, ABBYY Fine Reader,Sprint Plus OCR, NewSoft Presto! BizCard,Adobe Acrobat Std v9 WIN ONLY &PaperPortv11 WIN ONLY--from VISA2015004808 SEE T:\1. Drivers\SCANNERS\EPSON\WorkForceProGT-S80

Wired NIC 34:17:EB:D3:36:CA

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 21, 2018 01:53 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Peter Puettmann Aug 21, 2018 01:53 PM 
done
Add Attachment
Megan Thibeault Aug 21, 2018 01:15 PM 
Task reassigned to Peter Puettmann.
 Add Attachment
Brighton Bohnenkamp Aug 21, 2018 12:09 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Shina Oladiti Aug 21, 2018 12:04 PM 
****This is an outgoing email****
Hi Crystal ,

I need some additional information regarding
service request #68847

Description: Clean up malware

Our system detect some malware on your computer
which needs to be wiped out.

Please, get back to us with date and time that
works for you best. Or call out Desktop Support
Desk on 88925 to schedule a time to have a tech
comes in.

Regards,
Shina
 Add Attachment
Public
Peter Puettmann Aug 21, 2018 11:53 AM 
left vm
Add Attachment
Megan Thibeault Aug 21, 2018 10:08 AM 
PUA detected: 'Generic PUA KP' at
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\AskToolbarInstaller-ORJ-SPE[10].7z\program
files/AskPartnerNetwork/Toolbar/Updater/tbnhlpr.exe'
3 days ago
PUA detected: 'Generic PUA AH' at
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\AskToolbarInstaller-ORJ-SPERISQS1SQ.7z\program
files/AskPartnerNetwork/Toolbar/ToolbarPS.dll'
3 days ago
PUA detected: 'Generic PUA JN' at
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\AskToolbarInstaller-ORJ-SPEJ5PSQAUO.7z\program
files/AskPartnerNetwork/Toolbar/toolbar.dll'
3 days ago
PUA detected: 'Generic PUA FA' at
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\AskToolbarInstaller-ORJ-SPEJ5PSQAUO.7z\program
files/AskPartnerNetwork/Toolbar/UpdateManager.exe'
3 days ago
PUA detected: 'Generic PUA PB' at
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\AskToolbarInstaller-ORJ-SPEJ5PSQAUO.7z\program
files/AskPartnerNetwork/Toolbar/TopSitesRT.exe'
3 days ago
PUA detected: 'Generic PUA GP' at
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\AskToolbarInstaller-ORJ-SPEH1NI567K.7z\program
files/AskPartnerNetwork/Toolbar/ToolbarPS.dll'
3 days ago
Add Attachment