Service Request Ticket - # 68851

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2018 10:52 AM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141269[Edit Inv] (opens in a new window) Bldg/Room BELL 114
Service Tag Description Apple MacBook Air 13.3(replaced RMA model change)
Serial No. C1MTK8GXJ1WL Location Emily Plec, Speech

CPU Intel Core i5(1.7GHz, dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6C:CF:B4


Bluetooth NIC E0:AC:CB:6C:CF:B5

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 21, 2018 02:03 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 21, 2018 02:03 PM 
shes good
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Gino Salazar Aug 21, 2018 02:03 PM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti Aug 21, 2018 12:05 PM 
****This is an outgoing email****
Hi Emily,

I need some additional information regarding
service request #68851

Description: Remove malware

Our system detect some malware on your computer
which needs to be wiped out.

Please, get back to us with date and time that
works for you best. Or call out Desktop Support
Desk on 88925 to schedule a time to have a tech
comes in.

Regards,
Shina
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Public
Peter Puettmann Aug 21, 2018 11:07 AM 
left vm. off campus at the moment
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Megan Thibeault Aug 21, 2018 10:52 AM 
PUA detected: 'Bundlore' at
'/Users/plece/Downloads/Adobe Flash Player.dmg'
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