Service Request Ticket - # 68853

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2018 10:55 AM
Department Natural Science Division Phone 88702
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150201[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MQL0CRDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Parallels Desktop 11.1.2 for MAC from VISA2015005040 with WIN 7 Pro for Desktop ED license above; TRANSFER from W#20101421: Adobe CS4 Design Prem WIN from P0070637, Systat Software - Sigmaplot v11, academic edition from P0070475, Loggernet Datalogger Support Software #16344 from P0070550, Camtasia®/Snagit® Education Bundle Version 19/20 single user license VISA2019010872 ORDER11941 MAR2020 eligible for Camtasia 2020 UPG 5-18-2020 TRICIA;

Wired NIC 38:C9:86:09:37:25


Wireless NIC 38:C9:86:EC:25:D4


Bluetooth NIC 38:C9:86:EC:25:D5

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Oct 23, 2018 02:25 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Oct 23, 2018 02:25 PM 
Got her all set up
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Gino Salazar Oct 23, 2018 02:06 PM 
Task reassigned to Giovanni Salazar.
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Gino Salazar Oct 19, 2018 12:27 PM 
Task reassigned to UCS Tech.
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Gino Salazar Oct 19, 2018 12:27 PM 
Task reassigned to UCS Tech.
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Gino Salazar Oct 19, 2018 12:27 PM 
User will drop it off, times haven't worked out but she will drop it off 
whenever she gets the chance, we just have to clean up what's on it.
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Gino Salazar Oct 19, 2018 12:26 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Gino Salazar Oct 16, 2018 09:01 AM 
Task reassigned to Giovanni Salazar.
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Gino Salazar Oct 16, 2018 08:09 AM 
Sent email
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Megan Thibeault Oct 04, 2018 03:38 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Aug 21, 2018 11:19 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Aug 21, 2018 10:55 AM 
PUA detected: 'Genieo' at
'/Users/howarda/Downloads/doctopdf.dmg'
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