Service Request Ticket

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Service Request Information

CONTACT	Name	Lin, Chien-Chun	Date	Aug 21, 2018 11:20 AM
	Department	Deaf Studies and Professional Studies	Phone	89305
	Location		Email	linc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150516 (opens in a new window)	Bldg/Room	ACK
	Service Tag	7VTWR72	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	7vtwr72	Location	UNKNOWN \| PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Enterprise	Software	Upgrade Win7 Pro to Win7 Enterprise and load Language Packs(WIN Ultimate&Enterprise only) Microsoft Desktop Ed license XXXX2015004715; TRANSFER from W#20111116 -Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 MAY2016 SR60183; Pioneer Blu-ray burner bundled software on T:Drive at: T:\1. Drivers\External_BluRay_Burner\Pioneer\Pioneer_BDR-XD-5B;

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 04, 2019 10:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 04, 2019 10:39 AM	Sophos is working.	Add Attachment
Shina Oladiti	Feb 04, 2019 07:52 AM	Task reassigned to Shina Oladiti.	Add Attachment
Reggie Johnson	Feb 04, 2019 07:30 AM	** this is an email * How about one of the following slot this week? I will have my laptop in my office once the appointment is confirmed. Monday 9:20-1 pm Tuesday 9:30-3:30 pm. Thanks,	Add Attachment
Reggie Johnson	Jan 31, 2019 11:57 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jan 31, 2019 11:57 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Reggie Johnson	Jan 31, 2019 11:56 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Jan 31, 2019 11:28 AM	**This is an outgoing email Hi Chien-Chun, I need some additional information regarding service request #68855 Description: 1/28, 9:30am-4pm** Sophos Restart Service (or possible reinstall) Our UCS Tech staff was not able to complete this task during the scheduled time. What is a good date and time for a UCS Tech to visit your office and complete this task? You can leave your laptop in your office if that works for you. Let us know. Thanks, Reggie UCS Tech	Add Attachment Public
Megan Thibeault	Jan 31, 2019 08:11 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Jan 23, 2019 08:06 AM	**This is an email** I will be back on campus on Monday 9:30-4 and Tuesday 9:30-4. I have some meetings during those days but will leave my laptop in my office if I know the time frame you will be coming. Thanks. Chungfan Ni	Add Attachment
Reggie Johnson	Jan 22, 2019 12:50 PM	**This is an email** Hi, I am in my office today between 2 and 3:40. Would that work for you? Thanks. Chungfan	Add Attachment
Reggie Johnson	Jan 16, 2019 11:17 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jan 16, 2019 11:17 AM	sent email to ChungFran Ni for availability, waiting for reply.	Add Attachment
Megan Thibeault	Jan 16, 2019 08:47 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Jan 15, 2019 11:14 AM	Reschedule with Lin for Wednesday 10am.	Add Attachment
Shina Oladiti	Jan 15, 2019 11:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Yumin Chen	Jan 10, 2019 01:58 PM	Monday(1/14) at 10am!	Add Attachment
Yumin Chen	Jan 08, 2019 03:19 PM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Jan 08, 2019 03:19 PM	Friday afternoon at 1	Add Attachment
Yumin Chen	Jan 07, 2019 03:36 PM	**This is an outgoing email** Hi Chien-Chun, I need some additional information regarding service request #68855 Description: 1/7 1pm-4pm Sophos Restart Service (or possible reinstall) What time is good for us to come to take a look? Thanks! UCS	Add Attachment Public
Yumin Chen	Jan 07, 2019 03:36 PM	Not available this time and can't get the key. Need to fine another time.	Add Attachment
Megan Thibeault	Jan 07, 2019 02:23 PM	Task reassigned to Yumin Chen.	Add Attachment
Brittany Franklin	Dec 19, 2018 04:24 PM	The malware has been cleaned, but the "Sophos Clean" service needs to be restarted on this computer. Either that or Sophos needs to be reinstalled.	Add Attachment
Shina Oladiti	Dec 19, 2018 04:01 PM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20150516 Path: C:\$Recycle.Bin\S-1-5-21-2161550645- 8252473-3133604535-24327\$RG4PAH2.exe What was detected: Generic Reputation PUA User associated with device: MASH\nic How severe it is: Medium What Sophos has done so far: We attempted to clean up a PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually.	Add Attachment
Reggie Johnson	Dec 14, 2018 08:13 AM	SR 70515, 70478	Add Attachment
Reggie Johnson	Dec 13, 2018 11:19 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Oct 16, 2018 10:47 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Reggie Johnson	Sep 26, 2018 01:57 PM	**This is an outgoing email** Hi Chien-Chun, I need some additional information regarding service request #68855 Description: Remove malware When is a good date and time for a UCS tech to visit your office and remove the malware? Thanks, UCS	Add Attachment Public
Peter Puettmann	Aug 21, 2018 11:42 AM	left vm	Add Attachment
Megan Thibeault	Aug 21, 2018 11:20 AM	Manual malware cleanup required: 'ML/PE-A' at 'C:\Users\nic\Desktop\DOC\D2 Drive\papago_v7_pc___pocket_pc__keygen.exe' 15 days ago Manual malware cleanup required: 'ML/PE-A' at 'C:\Users\nic\Desktop\DOC\E1\papago_v7_pc___pocket_pc__keygen.exe' 15 days ago Manual malware cleanup required: 'ML/PE-A' at 'C:\Users\nic\Desktop\DOC\E1\PaPaGO_V7_PC___Pocket_PC__KeyGen.exe'	Add Attachment