Service Request Ticket - # 68856

Service Request Information

CONTACT Name Blasco, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2018 11:23 AM
Department The Research Institute Phone 88783
Location Email blascop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140329[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5C3SH12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 5C3SH12 Location PDR 2023 Giveaway

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0095642; SPSS Statistics Prem Faculty PAck Term license from P0097050(includes Spss Statisics Prem AuthUser,SamplePowers,VisualizationDesginer, and AMOS AuthUser); Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016(shared with desktop W#20130090)
TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Aug 21, 2018 03:30 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Erika Enriquez Aug 21, 2018 03:30 PM 
nowwwww its all done
 Add Attachment
Erika Enriquez Aug 21, 2018 01:10 PM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Erika Enriquez Aug 21, 2018 12:52 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Erika Enriquez Aug 21, 2018 12:52 PM 
She’s good to go
 Add Attachment
Erika Enriquez Aug 21, 2018 12:46 PM 
Task reassigned to Erika Enriquez.
 Add Attachment
Shina Oladiti Aug 21, 2018 11:45 AM 
****This is an outgoing email****
Hi Patricia,

I need some additional information regarding
service request #68856

Description: reinstall sophos

I am checking to know when you will be available
for one of our techs to come in and work with you
on Sophos anti-virus. It needs to be update.

Please, get back to us with time and date that
works for you best.

Regards,

Adeshina
 Add Attachment
Public
Megan Thibeault Aug 21, 2018 11:23 AM 
Reinstall Sophos

Failed to protect computer: W20140329
22 days ago
One or more Sophos services are missing or not running
22 days ago
W20140329 is out of date.
 Add Attachment