Service Request Ticket - # 68857

Service Request Information

CONTACT Name Poage, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2018 11:26 AM
Department Deaf Studies and Professional Studies Phone 88758
Location Email poagek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130408[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. GMBQTY1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092198, downgraded to Pro Plus 2010,TRANSFER to NEW laptop W#20190230 SEPT2019: DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D)

Wired NIC F0:1F:AF:4D:C2:FC


Wireless NIC 80:56:F2:95:5F:FF


Bluetooth NIC A4:DB:30:22:09:BC

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Aug 30, 2018 11:39 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Aug 30, 2018 11:39 AM 
Done!
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Shina Oladiti Aug 29, 2018 04:07 PM 
Task reassigned to Shina Oladiti.
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Megan Thibeault Aug 27, 2018 10:15 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Aug 21, 2018 11:57 AM 
****This is an outgoing email****
Hi Kim,

I need some additional information regarding
service request #68857

Description: Remove malware

Our system detect some malware on your computer
which needs to be wiped out.

Please, get back to us with date and time that
works for you best. Or call out Desktop Support
Desk on 88925 to schedule a time to have a tech
comes in.

Regards,

Shina
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Public
Megan Thibeault Aug 21, 2018 11:26 AM 
PUA detected: 'Generic PUA KP' at
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\AskToolbarInstaller-ORJ-SPE[10].7z\program
files/AskPartnerNetwork/Toolbar/Updater/tbnhlpr.exe'
10 days ago
PUA detected: 'Generic PUA AH' at
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet
Files\Content.IE5\AskToolbarInstaller-ORJ-SPECASXQCKF.7z\program
files/AskPartnerNetwork/Toolbar/ToolbarPS.dll'
10 days ago
PUA detected: 'Generic PUA GP' at
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary
Internet Files\Content.IE5\AskToolbarInstaller-ORJ-
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