Service Request Ticket

Service Request Information

CONTACT	Name	Ilievski, Bojan	Date	Aug 21, 2018 11:36 AM
	Department	Business/Economics Division	Phone	88346
	Location		Email	ilievskib@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120873 (opens in a new window)	Bldg/Room	WEST 206
	Service Tag	37QZDX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	37QZDX1	Location	Bojan Ilievski, Bus/Econ (replaced by W#20170860)
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0089918 downgraded to Office Pro Plus 2010, STATA/SE v13 single user license from VISA2013003615
	Wired NIC	90:B1:1C:94:98:C2

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 28, 2018 02:35 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Aug 28, 2018 02:34 PM	Completed! Both machines are good.	Add Attachment
Shion Wakita	Aug 28, 2018 12:59 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Aug 28, 2018 11:47 AM	Task reassigned to Shion Wakita.	Add Attachment
Shina Oladiti	Aug 24, 2018 09:55 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Reggie Johnson	Aug 24, 2018 09:50 AM	**This is an outgoing email** Hi Bojan, I need some additional information regarding service request #68858 Description: reinstall sophos Our system detect that the anti-virus on your computer was not active. I am checking to see when you will be available for one of our techs to come take a look at this. Thank you! Regards, Reggie	Add Attachment Public
Megan Thibeault	Aug 21, 2018 01:32 PM	Also check W20170860 which is also Bojans	Add Attachment
Megan Thibeault	Aug 21, 2018 11:36 AM	reinstall sophos	Add Attachment