Service Request Ticket - # 68859

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2018 11:40 AM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101284[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2B21JQ1 Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 2B21JQ1 Location PDR 2023 Giveaway

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A1:33:B2

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Oct 11, 2018 01:22 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Oct 11, 2018 01:22 PM 
Completed
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Peter Puettmann Oct 11, 2018 12:57 PM 
Task reassigned to Reggie Johnson.
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Shina Oladiti Aug 21, 2018 11:52 AM 
Sent an email.
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Shina Oladiti Aug 21, 2018 11:47 AM 
****This is an outgoing email****
Hi Megan ,

I need some additional information regarding
service request #68859

Description: reinstall sophos

Our system detect that the anti-virus on your
computer was not active. 

I am checking to know when you will be available
for one of our techs to come in to take a look on
this.

Thank you!

Regards

Shina
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Public
Megan Thibeault Aug 21, 2018 11:40 AM 
reinstall Sophos
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