Service Request Ticket - # 68860

Service Request Information

CONTACT Name Kauffman, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2018 11:57 AM
Department Western Community Policing Institute Phone 14008
Location Email kauffmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090160[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HFHYBK1 Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFHYBK1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3 upgrade to Windows 7 Pro from P0092061 10-2013, MS Office Pro Plus 2007 from P0071641; Adobe Captivate 10 (2017 release) P0105529 OCT2017 SR#65369;

Wired NIC 00:24:E8:32:2D:7B

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Megan Thibeault Aug 22, 2018 02:45 PM 
Task reassigned to Erika Enriquez.
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Megan Thibeault Aug 22, 2018 02:45 PM 
Status changed from (2) Scheduled to (5) Completed
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Brighton Bohnenkamp Aug 21, 2018 12:44 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Aug 21, 2018 12:01 PM 
****This is an outgoing email****
Hi Brian,

I need some additional information regarding
service request #68860

Description: reinstall sophos

  Our system detect that Sophos Anti-Virus was not
active on your computer, it might need to be
reinstalled. Please get back to us on time and
date that works for you best to have a tech come
in and work with you on this. Also, you could call
our extension on 88925 to schedule a time

Regards,

Shina
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Public
Megan Thibeault Aug 21, 2018 11:57 AM 
Reinstall Sophos
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