Service Request Ticket - # 68861

Service Request Information

CONTACT Name Walker, Kellen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2018 11:58 AM
Department Athletics Phone 88448
Location Email walkerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091010[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VN7RL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010

Wired NIC B8:AC:6F:7D:2F:EF

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Aug 29, 2018 01:28 PM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Aug 29, 2018 01:27 PM 
Set up with a loaner. His is a 960. Will look into getting him a 
new one
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Gino Salazar Aug 29, 2018 12:14 PM 
Task reassigned to Erika Enriquez.
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Gino Salazar Aug 29, 2018 11:45 AM 
called again, no answer
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Gino Salazar Aug 29, 2018 11:16 AM 
I went over there, called him while outside, no answer, and all the 
doors were locked
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Robbie Downin Aug 29, 2018 10:40 AM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Aug 29, 2018 09:50 AM 
Task reassigned to Robbie Downin.
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Megan Thibeault Aug 29, 2018 09:50 AM 
We can't image 960's take him a loaner and bring
back his machine,lets look at it prior to reimaging it
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Brighton Bohnenkamp Aug 29, 2018 09:36 AM 
Status changed from (1) Pending to (2) Scheduled
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Brighton Bohnenkamp Aug 29, 2018 09:36 AM 
Kellen called to schedule his sophos update and 
mentioned his computer runs really slow. He would 
like to have it re imaged and is now located in 
the Gensen House
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Shina Oladiti Aug 21, 2018 12:02 PM 
****This is an outgoing email****
Hi Kellen,

I need some additional information regarding
service request #68861

Description: reinstall sophos

  Our system detect that Sophos Anti-Virus was not
active on your computer, it might need to be
reinstalled. Please get back to us on time and
date that works for you best to have a tech come
in and work with you on this. Also, you could call
our extension on 88925 to schedule a time.

Regards,
Shina
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Public
Megan Thibeault Aug 21, 2018 11:58 AM 
reinstall sophos
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