Service Request Ticket - # 68865

Service Request Information

CONTACT Name Omlid, Allison   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2018 12:01 PM
Department Computer Science Division Phone 89272
Location Email omlida@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130877[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43J7V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43J7V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:94:22

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Nov 08, 2018 11:12 AM 
Status changed from (4) On Hold to (5) Completed
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Peter Puettmann Sep 05, 2018 08:05 AM 
Status changed from (1) Pending to (4) On Hold
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Peter Puettmann Sep 04, 2018 03:46 PM 
Status changed from (5) Completed to (1) Pending
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Peter Puettmann Sep 04, 2018 03:45 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 04, 2018 03:45 PM 
done. it was Sheryl Combs computer
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Peter Puettmann Sep 04, 2018 11:03 AM 
Task reassigned to Peter Puettmann.
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Brighton Bohnenkamp Aug 21, 2018 12:16 PM 
Alison won't be back until school starts. Tracy 
Boyson will be back on Sept 3rd and can let us 
into her office
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Shina Oladiti Aug 21, 2018 12:03 PM 
****This is an outgoing email****
Hi Allison,

I need some additional information regarding
service request #68865

Description: Remove malware

Our system detect some malware on your computer
which needs to be wiped out.

Please, get back to us with date and time that
works for you best. Or call out Desktop Support
Desk on 88925 to schedule a time to have a tech
comes in.

Regards,

Shina
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Public
Megan Thibeault Aug 21, 2018 12:01 PM 
Manual cleanup required: 'Mal/Wonton-KH' at
'C:\Users\omlida\Downloads\CS161_CPP_Resources.zip'
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