Service Request Ticket

Service Request Information

CONTACT	Name	Komes, Michael	Date	Aug 21, 2018 12:03 PM
	Department	Facilities Services	Phone	89309
	Location		Email	komesm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170843 (opens in a new window)	Bldg/Room	VAL 116
	Service Tag	7Y8TJM2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	7Y8TJM2	Location	Michael Komes,Keyshop Housing
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	D8:9E:F3:FE:08:C5
	Wireless NIC	00:21:6A:F6:B6:1B
	Bluetooth NIC	00:21:6A:F6:B6:1F

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 21, 2018 01:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 21, 2018 01:39 PM	done	Add Attachment
Megan Thibeault	Aug 21, 2018 01:15 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Aug 21, 2018 12:56 PM	Available anytime, call before going	Add Attachment
Shina Oladiti	Aug 21, 2018 12:04 PM	**This is an outgoing email** Hi Michael , I need some additional information regarding service request #68866 Description: reinstall sophos Our system detect that Sophos Anti-Virus was not active on your computer, it might need to be reinstalled. Please get back to us on time and date that works for you best to have a tech come in and work with you on this. Also, you could call our extension on 88925 to schedule a time. Regards, Shina	Add Attachment Public
Megan Thibeault	Aug 21, 2018 12:03 PM	reinstall sophos, follow up with me when done	Add Attachment