Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Aug 21, 2018 01:37 PM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170275 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	4CLSHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CLSHL2	Location	Replaced Lab Computer
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0B:BF:21

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Dec 20, 2018 12:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Dec 20, 2018 11:02 AM	Reinstalled; running scan	Add Attachment
Reggie Johnson	Dec 20, 2018 09:00 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Dec 19, 2018 11:38 AM	Tamper protection code: 235428730034	Add Attachment
Brittany Franklin	Dec 19, 2018 11:37 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brittany Franklin	Dec 19, 2018 11:37 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brittany Franklin	Dec 19, 2018 11:37 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brittany Franklin	Dec 19, 2018 11:37 AM	Sophos is missing a service, will need to be reinstalled on W20170275.	Add Attachment
Shina Oladiti	Aug 22, 2018 11:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 22, 2018 11:07 AM	Done!	Add Attachment
Shina Oladiti	Aug 21, 2018 02:46 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Aug 21, 2018 01:41 PM	W20160572 DV 208 483749145928	Add Attachment
Megan Thibeault	Aug 21, 2018 01:41 PM	W20160576 DV208 985528744359	Add Attachment
Megan Thibeault	Aug 21, 2018 01:39 PM	W20160581 DV 208 906237343034	Add Attachment
Megan Thibeault	Aug 21, 2018 01:37 PM	235428730034 reinstall sophos	Add Attachment