Service Request Ticket - # 68869

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2018 01:45 PM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160561[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag HS30ND2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HS30ND2 Location Storage

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D3:79:A3

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 23, 2018 10:07 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 23, 2018 08:25 AM 
it worked on 2 of the pcs, one of them is really
screwed up and the other had trouble logging on.
was told to wait until we image the whole lab.
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Peter Puettmann Aug 21, 2018 03:54 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Aug 21, 2018 01:47 PM 
W20160559  52207871213
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Megan Thibeault Aug 21, 2018 01:46 PM 
W20160560  188657635120
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Megan Thibeault Aug 21, 2018 01:45 PM 
325363591537

reinstall sophos
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