Service Request Ticket - # 68881

Service Request Information

CONTACT Name Danskey, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2018 09:45 AM
Department Human Resources Phone
Location Email danskeyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130125[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 9N9D8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091491

Wired NIC B8:CA:3A:8A:E1:0E

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 10, 2018 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 10, 2018 10:57 AM 
picked up and returned it.
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Peter Puettmann Sep 10, 2018 09:16 AM 
left vm
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Megan Thibeault Sep 10, 2018 07:29 AM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Sep 10, 2018 07:29 AM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Sep 10, 2018 07:29 AM 
Has this been returned yet?
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Megan Thibeault Aug 24, 2018 07:59 AM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Aug 24, 2018 07:59 AM 
Task reassigned to Megan Eichler.
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Peter Puettmann Aug 23, 2018 10:06 AM 
Task reassigned to Service Request Desk.
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Peter Puettmann Aug 22, 2018 02:48 PM 
Status changed from (1) Pending to (4) On Hold
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Peter Puettmann Aug 22, 2018 02:45 PM 
delivered
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Peter Puettmann Aug 22, 2018 10:50 AM 
she is getting loaner cpu W#20130125[Edit Inv] and monitor
W#20110243[Edit Inv]
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Peter Puettmann Aug 22, 2018 10:46 AM 
pretty much all prepped, just need to speak with
megan about monitor
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Brighton Bohnenkamp Aug 22, 2018 09:46 AM 
Contact changed from Rachel Culpovich to Rachel Danskey.
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Brighton Bohnenkamp Aug 22, 2018 09:45 AM 
Hi,  
 

We are having a new employee start tomorrow and 
we need another desktop computer placed on the 
second floor (in our temp space).  We have a 
desk available for it. 

I also wanted to see if you had another 
keyboard available.  My keyboard has problems 
typing certain keys. 

Thank you,
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