Service Request Ticket

Service Request Information

CONTACT	Name	Macias, Emmanuel	Date	Aug 22, 2018 11:58 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	maciase@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130785 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GXJWL02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	GXJWL02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:CF:CA

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Aug 23, 2018 03:38 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Aug 23, 2018 03:38 PM	He's good to go!	Add Attachment
Gino Salazar	Aug 23, 2018 11:54 AM	Been sticked, he was asking if I could do some cable management when I took it back	Add Attachment
Megan Thibeault	Aug 23, 2018 09:27 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Aug 23, 2018 08:22 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Aug 22, 2018 02:45 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Aug 22, 2018 02:45 PM	Can you reschedule this for 9:45-10? Techs have a meeting at 9	Add Attachment
Brighton Bohnenkamp	Aug 22, 2018 11:58 AM	computer running slow, needs reimage. prefers to have it done as soon as possible	Add Attachment